Your privacy is important to us at DBS Packers And Movers, and protecting your privacy remains our top priority. This Privacy Statement explains in detail how we guarantee the protection of your privacy. We respect the online privacy of our clients. We hold client information in strict confidence.
We will occasionally request personal information such as a client’s name, address, email address, occupation, and hobbies. Simply providing us with your information will allow us to offer you products and services that we believe you will be interested in. When you choose to provide us with personal information via the Internet, which we or our business partners may request, we will inform you of how this information will be used. When we request your personal information for any reason, we will provide a link to this policy so that you are aware of our intentions.
We will take every precaution to protect the privacy of your personal information. These steps include limiting access to databases containing client information, communicating this policy statement to company employees, and establishing and enforcing penalties for violations of this statement. The company will not sell, rent, or give its customers’ personal information to other businesses so that they can use it to market their own goods and services. When we contract with other companies to market or advertise our products or services, we will insist that they protect sensitive client information with legally binding agreements. We will vigorously enforce all privacy agreements with other organisations. We collect personal information from our clients in order to strengthen our relationships with them.
On occasion, we solicit client feedback on our products and services. These comments enable us to determine which products and services our clients should be made aware of based on their individual requirements. We will only communicate with clients via e-mail or other online delivery methods if they have consented to receive such messages. If clients believe they are receiving our communications in error or no longer wish to receive them, they should notify us and their names will be removed from our mailing lists. Our organisation will use email and paper mail to communicate with clients sparingly. If you have any questions or concerns about our privacy policy, please contact us.
This policy details DBS Packers And Movers approach to the recording of calls within the Sales, Customer Success and Accounts/Billing functions globally. It covers notification to customers and staff, customer requests not to have calls recorded, outlines the
reasons that recordings can be accessed, and what measures are in place to ensure records are securely stored to ensure privacy is maintained
Where a customer requests not to have their call recorded, the DBS Packers And Movers staff taking the call will disable the call recording function in DBS Packers And Movers call centre software system.
Requests for access to recordings by internal staff must be made by way of CRM request to Customer Success Specialist Team Leader. Customers/callers have the right to listen to or have copies of recordings made of their own calls — requests for access need to be made by contacting the DBS Packers And Movers Customer Success team. Requests will be honoured within seven working days and sent to the requester’s nominated email address.
Calls will be selected at random to be reviewed by the DBS Packers And Movers management team for training and quality assurance purposes.
Where call recordings need to be reviewed to assist with investigations or legal claims, approval to access the files is to be sought from the Head of Customer Success. The request to access customer call recording is to be completed and forwarded to the authorized officer for consideration.
Recordings constitute the personal data of both the caller and the operator. Therefore, they will be managed in such a way that the rights of data subjects (callers and operators) can be fulfilled, and all the obligations of DBS Packers And Movers are observed, as per DBS Packers And Movers Terms of Use guide. The recordings will be stored in DBS Packers And Movers call centre software system for a period of 12 months. Following this, the audio records are permanently erased.
Suspected breaches or misuse of this policy are to be reported to the Head of Customer Success and Manager, Human Resources. Alleged breaches of this policy shall be dealt with by the processes outlined for breaches of the Code of Conduct.
This policy will be reviewed every two years or when significant changes to the call recording system take place.